Inside Retail Weekly

2206 - Inside Retail Weekly

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Page 0 of 19 I s s u e 2 2 0 6 1 9 S e p 2 0 1 8 R R P $ 1 4 . 9 5 Shopping centres' big lie Banks, telcos and supermarkets are driving property demand in CBDs, even as landlords herald a new kind of shopping centre, one that will serve as a hub for local communities. Page 10 News Customer service disconnect A third of customers are "not impressed" by their shopping experience, driving retailers to invest in new customer service technology. p3 Analysis Myer serves up more of the same Investors liked what they heard from Myer CEO John King last week, but they should have realised, they've heard it all before. p4 From the source Subway's fresh new look The 53-year-old food retailer is rolling out a new menu and new restaurant design in a bid to keep up with changing consumer tastes p 12 In this issue

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